At Sitko Shop, we deliver premium hunting gear as reliably as you track your prey. Our shipping and returns policies are designed with the same precision and care that goes into every hunt.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). During peak hunting season (September-November), please allow an additional 1-2 days for processing.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment
Note for International Customers: We ship worldwide except to Asia and certain remote areas. Customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

We stand behind our gear like we stand downwind – with complete confidence. However, if something isn’t right, we’ll make it right.

Return Policy Basics

  • 15-day return window from date of delivery
  • Items must be in original, unused condition with all tags attached
  • Original shipping costs are non-refundable unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Electronic Scent Elimination devices (once opened/used)
  • Scent Control products (sprays, shampoos, lotions)
  • Foot & Underarm Deodorant products
  • Clothing Wash & Prep items

Defective items in these categories will be replaced at our discretion.

Step-by-Step Return Process

  1. Initiate Your Return
    Email us at [email protected] within 15 days of receiving your order. Use our template below for fastest processing.
  2. Wait for Authorization
    Our gear specialists will respond within 48 hours (24 hours during peak season Sept-Nov) with return instructions.
  3. Pack Your Gear
    Include all original packaging, tags, and a copy of your order confirmation.
  4. Ship It Back
    Use a trackable shipping method to:
    Sitko Shop Returns
    3170 Heron Way
    Portland, US 97205

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sitko Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Product Name] (Quantity: X)
  • [Reason for Return: Size/Color/Defective/Other]

For exchanges, my preferred replacement item is: [Product Name/Size/Color if applicable]

Shipping Address Confirmation:

[Your Full Name]
[Your Address]
[City, State, ZIP]
[Country]

Please advise next steps.

Best regards,
[Your Name]
[Your Contact Email]

Refund Timeline & Methods

Once we receive and inspect your return (typically processed within 3 business days):

  • Credit Card/PayPal: Refunds processed within 5-7 business days (appears on your statement in 1-2 billing cycles)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Exchange Shipping: You pay to return original item; we cover shipping for replacement

Damaged or Defective Gear

If your decoy didn’t deploy or your pack arrived with broken straps, contact us immediately at [email protected] with photos of the damage. We’ll make it right faster than you can say “buck down.”

International Returns

For our global hunting community (excluding Asia and certain remote areas):

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Allow extra processing time for international shipments

Field Notes

  • Peak season (Sept-Nov) may experience slightly longer processing times
  • For time-sensitive needs, consider our expedited customer service option
  • We cannot accept returns sent COD (Cash on Delivery)

Questions?

Our gear specialists are ready to assist at [email protected] or during extended peak season hours.