At Sitko Shop, we stand behind our premium hunting gear like we stand downwind of our prey – with complete confidence. However, we understand that sometimes gear needs to be returned or exchanged. Our policy is designed to be as straightforward as tracking fresh game sign.

Our Return Promise

We offer a 15-day return window from the date you receive your order. All returned items must be in original, unused condition with tags attached – just as you’d expect when buying from a fellow hunter.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Electronic Scent Elimination devices (once opened/used)
  • Scent Control products (sprays, shampoos, lotions)
  • Foot & Underarm Deodorant products
  • Clothing Wash & Prep items

Note: Defective items in these categories will be replaced at our discretion.

Return Process – Step by Step

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for fastest processing.
  2. Wait for Authorization: Our gear specialists will respond within 48 hours (24 hours during peak season Sept-Nov) with return instructions.
  3. Pack Your Gear: Include all original packaging, tags, and a copy of your order confirmation.
  4. Ship It Back: Use a trackable shipping method to:
    Sitko Shop Returns
    3170 Heron Way
    Portland, US 97205

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sitko Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– [Product Name] (Quantity: X)
– [Reason for Return: Size/Color/Defective/Other]

For exchanges, my preferred replacement item is: [Product Name/Size/Color if applicable]

Shipping Address Confirmation:
[Your Full Name]
[Your Address]
[City, State, ZIP]
[Country]

Please advise next steps.

Best regards,
[Your Name]
[Your Contact Email]

Refund Timeline & Methods

Once we receive and inspect your return (typically processed within 3 business days):

  • Credit Card/PayPal: Refunds processed within 5-7 business days (appears on your statement in 1-2 billing cycles)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Exchange Shipping: You pay to return original item; we cover shipping for replacement

Damaged or Defective Gear

If your decoy didn’t deploy or your pack arrived with broken straps, contact us immediately at [email protected] with photos of the damage. We’ll make it right faster than you can say “buck down.”

International Returns

For our global hunting community (excluding Asia and certain remote areas):

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Allow extra processing time for international shipments

Field Notes

  • Peak season (Sept-Nov) may experience slightly longer processing times
  • For time-sensitive needs, consider our expedited customer service option
  • We cannot accept returns sent COD (Cash on Delivery)

Questions? Our gear specialists are ready to assist at [email protected] or during extended peak season hours.