FAQ

We specialize in comprehensive hunting equipment including scent control systems (sprays, shampoos, deodorants), high-performance decoys (deer, turkey, predator), rugged outerwear, and field-tested packs/bags (backpacks, duffles, hydration systems). Our products are designed by hunters for hunters, focusing on stealth, durability, and field performance.

Our Electronic Scent Elimination and Scent Control line is laboratory-tested and field-proven by our team of hunting professionals. Unlike generic products, our formulas are specifically engineered for hunting scenarios, with advanced odor-neutralizing technology that won’t spook game. Many products are available in scent-free formulations for maximum stealth.

Absolutely. Our Outerwear collection includes insulated options for late-season hunts and lightweight breathable options for early season. Our Clothing Wash & Prep products help maintain your gear year-round, and our decoy selection covers all seasonal hunting strategies.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection. We don’t store payment information on our servers.

Yes! Creating an account lets you track order history, save your favorite gear, and get exclusive hunting season alerts. Simply register during checkout or through our website. Account holders receive early access to new decoy releases and seasonal promotions.

Contact us immediately at [email protected] with your order number. We process orders quickly (within 1-2 business days), so timing is crucial. During peak seasons (Sept-Nov), call our support line for fastest response regarding order modifications.

We offer two reliable shipping methods tailored for hunters:

Standard Shipping ($12.95): via DHL/FedEx (10-15 business days after dispatch) with full tracking – ideal for upcoming hunts.
Free Shipping: via EMS on orders over $50 (15-25 business days) – perfect for preseason preparation.

Pro Tip: Order scent control products at least 3 weeks before your hunt during peak seasons.

We ship worldwide except some Asian and remote regions. Whether you’re hunting in North America, Europe, or Australia, we’ve got you covered. Note: Some countries restrict hunting-related imports – we verify all shipments comply with local regulations. Email us for specific country inquiries.

You’ll receive a tracking email once your order ships. DHL/FedEx provides detailed tracking, while EMS offers more limited tracking in some regions. Can’t locate your package? Our hunter-experienced support team will help track it down – just email your order number.

We stand behind every product. You may return unused items in original packaging within 15 days of delivery. Contact us for return authorization. Note: Return shipping is your responsibility unless the item arrived damaged/incorrect. Scent control products must be unopened for safety reasons.

Email [email protected] immediately with photos of the damage and your order number. We’ll expedite a replacement (shipping covered by us) to ensure you’re ready for your hunt. For peak season issues, we may cross-ship replacements to save time.

Yes, if the item is unused and in original packaging. Contact us within 15 days of delivery. You’ll need to return the original item (at your expense) and place a new order for the desired item. During peak season, we recommend ordering both sizes initially and returning one to ensure timely delivery.

For September-November seasons, order by August 15th for standard shipping or July 25th for free shipping. This accounts for potential peak season delays. Our scent elimination products often sell out first, so prioritize those early orders.

During critical hunting periods, contact us directly at [email protected] about emergency shipping options. While we can’t guarantee delivery dates, we’ll make every effort to get you field-ready, including partial shipments if necessary.

We understand the urgency of hunting season. If this occurs due to our error, contact us for a full refund or store credit. For free shipping orders during peak season, we recommend ordering well in advance or opting for standard shipping for time-sensitive gear.